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Managing Stripe Subscriptions & Invoices

Shaf uses Stripe for secure payment processing, supporting all major credit cards, automated invoicing, and global tax calculation. All billing management happens in the Stripe Customer Portal — Shaf never stores card numbers directly.

Plan Overview

PlanBest ForKey Limits
StarterEarly-stage startups, personal projectsLower click & link quotas, 1 custom domain
ProGrowing teams and marketing campaignsHigher thresholds, multiple domains, team seats
EnterpriseHigh-volume brands and agenciesCustom limits, SLA, dedicated IP pools, priority support
For detailed feature comparisons and pricing, visit the Shaf Pricing Page.

Upgrading Your Plan

    In the sidebar, navigate to Settings → Billing.

    Review Current Usage

    Check your usage meters against available plan thresholds to confirm which plan tier fits your needs.

    Select an Upgrade Tier

    Click Upgrade Plan on your chosen tier.

    Complete Stripe Checkout

    You'll be redirected to a secure Stripe Checkout session. Enter your billing address and payment details, then click Subscribe.

    Instant Quota Upgrade

    Upon payment confirmation, your workspace quotas are upgraded instantaneously — no waiting, no manual intervention.

Managing Invoices & Payment Methods

Stripe Customer Portal is your self-service billing hub:

    Open the Stripe Portal

    Go to Settings → Billing and click Manage in Stripe Portal.

    Available Actions

    • Add a new credit card or debit card
    • Remove expired or unused payment methods
    • Set a default payment method for future renewals

Canceling a Subscription

  1. Open the Stripe Customer Portal via Settings → Billing.
  2. Click Cancel Plan and confirm.
Your plan remains fully active with all quotas intact until the end of your current prepaid billing period. After the period ends, the workspace automatically downgrades to the free tier.
No links are deleted — they remain accessible in your workspace, subject to free tier limits.

Troubleshooting

My payment failed — will my links stop working?
Shaf sends a payment retry notification via email. Stripe automatically retries failed payments over 7 days. During this grace period, your links continue to redirect normally. If payment ultimately fails after all retry attempts, the workspace downgrades to the free tier.
How do I add a VAT ID or company Tax ID to my invoices?
Open the Stripe Customer Portal, navigate to Billing Details, and add your VAT ID / Tax ID. Stripe applies your tax exemption or correct VAT rate to the next invoice. Retroactive changes to past invoices must be requested via support@shaf.app.
Can I pay annually instead of monthly for a discount?
Annual billing with a discount is available on Pro and Enterprise plans. Contact sales@shaf.app to discuss annual pricing — annual plans are handled outside the self-serve Stripe Checkout flow.